Practical, opinionated writing on hospitality technology, marketing and the operating decisions behind them — written by the consultants doing the work, not a content mill.
Guests no longer settle for a TV and a stocked minibar. Here's what's actually changing the guest stay — and which of it is worth your budget.
Ten of the most talked-about hotel marketing trends, weighed against what's actually working on the ground.
Read article →The main task of a hospitality consulting agency, and how it differs from the generic strategy work most firms sell.
Read article →OTAs have a place in a healthy channel mix, but direct bookings remain the most defensible source of growth.
Read article →Deciding to add staff is easy in theory — the actual hiring process is where most agency owners get stuck.
Read article →A practical look at which hotel workflows are worth automating first — and which ones aren't, yet.
Explore the practice →A behind-the-scenes look at the checklist our IT practice runs before recommending any website changes.
Explore the practice →Book a consultation and let's talk about what's actually moving the needle in your category.
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