Continued operational advisory after launch — staff performance review, guest experience audits and vendor management.
Most service standards erode gradually, not all at once — which is why a one-time setup rarely holds for more than a season without ongoing oversight. This retainer exists to keep the original concept and standards intact as staff and seasons change.
Typically follows Wellness Concept Development or Spa, Salon & Fitness Clubs as the ongoing phase after initial setup.
Regular advisory check-ins on day-to-day operational performance.
Periodic review of staff performance against the original service standards.
Independent audits of the actual guest experience, not just internal self-reporting.
Ongoing oversight of equipment, product and service vendors.
A short discovery call tells us both whether this is the right starting point.
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